Terms and Conditions

These Terms and Conditions apply to all services provided by Y-Track Consulting, a sole proprietorship registered in the Netherlands (KvK 72467835, VAT NL002484849B73).

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Address: Dr. P.J.H. Cuypersplein 3-6, 1222 NC Hilversum, The Netherlands

Contact:  info@ytrack.net

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Article 1. Applicability

1. These Terms apply to all quotations, agreements, and services provided by Y-Track Consulting.
2. By accepting a quotation, the Client agrees to these Terms and Conditions.
3. These Terms also apply when third parties are involved in the execution of services.

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Article 2. Quotations and Agreement

1. All quotations are based on the information provided by the Client.
2. The Client is responsible for providing complete and accurate information.
3. If additional work is required due to incomplete or incorrect input, Y-Track Consulting has the right to adjust pricing and timelines.
4. An agreement is concluded upon acceptance of the quotation, including via email or platform approval (e.g., Wix).

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Article 3. Execution of Services

1. Services are performed to the best of professional knowledge and standards.
2. Y-Track Consulting determines how the work is executed.
3. The Client must provide all required materials and information in a timely manner.
4. Delays caused by the Client may lead to adjusted timelines and additional costs.

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Article 4. Scope and Changes

1. The scope of work is defined in the accepted quotation.
2. Any requests outside the agreed scope are considered additional work and may be charged separately.
3. Y-Track Consulting is not obliged to perform work beyond the agreed scope without confirmation.

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Article 5. Delivery and Acceptance

1. Work is considered delivered when:
   - it is shared with the Client, or
   - it is made available online.

2. The Client has 10 working days to review the delivered work and provide feedback or approval.

3. If no feedback is provided within this period, the work is considered accepted.

4. Upon acceptance, the remaining payment becomes due in accordance with the agreed quotation.

5. Acceptance does not depend on usage, publication, or business results achieved by the Client.

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Article 6. Payment

1. Payment terms are defined in the quotation.
2. Invoices must be paid within the agreed period.
3. Payment is due regardless of whether the Client actively uses or implements the delivered work.
4. If payment is not made on time:
   - the Client is in default automatically,
   - statutory interest and collection costs may be charged.

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Article 7. Suspension and Termination

1. Y-Track Consulting may suspend or terminate services if:
   - the Client fails to meet payment obligations,
   - the Client does not provide required input,
   - or cooperation becomes unreasonable.

2. All completed work remains payable.

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Article 8. Complaints

1. Complaints must be submitted in writing within 10 days after delivery of the work.
2. Submitting a complaint does not suspend the Client’s payment obligation.

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Article 9. Confidentiality

Both Parties agree to keep confidential information private.

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Article 10. Liability

1. Y-Track Consulting is not liable for indirect damages, including loss of profit, data, or business interruption.
2. Liability is limited to the amount paid for the specific service, with a maximum of EUR 300.
3. This limitation does not apply in cases of gross negligence or intentional misconduct.
4. Y-Track Consulting is not liable for third-party services (e.g., hosting providers, platforms, or external tools).
5. Y-Track Consulting is not responsible for security breaches, hacking, or external system failures beyond its control.

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Article 11. Force Majeure

1. Y-Track Consulting is not liable if it cannot fulfill its obligations due to force majeure.
2. Force majeure includes, but is not limited to:
   - internet or system failures,
   - cyberattacks,
   - supplier failures,
   - government measures,
   - natural disasters.

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Article 12. Intellectual Property

1. Y-Track Consulting retains ownership of all work until full payment is received.
2. After full payment, the Client obtains the right to use the delivered work.
3. The Client guarantees that all materials provided do not infringe third-party rights.
4. Y-Track Consulting has the right to use completed work for portfolio and promotional purposes.

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Article 13. Governing Law

Dutch law applies.
Disputes will be handled by the court in Central Netherlands.

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Article 14. Reference Clause for Quotations

Final delivery is subject to acceptance within 10 working days as defined in these Terms and Conditions.